Privacy Policy

This Privacy Policy for personal data (hereinafter referred to as the Privacy Policy) applies to all information that the website of the "Factor Smile" clinic, located at the domain name https://factorsmile.ae/, may receive about the User while using the website, programs, and products of the site.

1. The following terms are used in this Privacy Policy:
   1. “Website Administration of the Factor Smile clinic” – authorized employees managing the website on behalf of Factor Smile clinic, who organize and/or carry out the processing of personal data and determine the purposes of the processing of personal data, the composition of personal data to be processed, and the actions (operations) performed with personal data.
   2. “Personal data” - any information relating to an identified or identifiable individual (data subject).
   3. “Processing of personal data” - any action (operation) or a set of actions (operations) performed with personal data using automation means or without such means, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), anonymization, blocking, deletion, destruction of personal data.
   4. “Confidentiality of personal data” - a requirement that must be observed by the Operator or any person who has access to personal data to prevent their dissemination without the consent of the data subject or the presence of another legal basis.
   5. “Website User (hereinafter referred to as User)” – an individual who has access to the Website via the Internet and uses the Website.
   6. “Cookies” – a small piece of data sent by a web server and stored on the user's computer, which the web client or web browser sends to the web server each time it attempts to open a page of the corresponding site.
   7. “IP address” – a unique network address of a node in a computer network built on the IP protocol.

1. The use of the website by the User signifies their consent to this Privacy Policy and the terms of personal data processing.
2. If the User does not agree with the terms of the Privacy Policy, they must stop using the website.
3. This Privacy Policy applies only to the Factor Smile clinic's website. The website does not control and is not responsible for third-party websites to which the User may navigate through links on the website.
4. The website Administration does not verify the accuracy of the personal data provided by the User.

1. This Privacy Policy establishes the obligations of the website Administration for non-disclosure and ensuring a regime for protecting the confidentiality of personal data that the User provides at the request of the website Administration during registration on the website or when making an appointment or participating in promotions and special offers of the Factor Smile clinic.
2. The personal data permitted for processing under this Privacy Policy are provided by the User by filling out the registration form on the Website in the Registration section and include the following information:
   • last name, first name, and patronymic of the User;
   • User's contact phone number;
   • email address;
   • User's date of birth;
3. The website protects the data that is automatically transmitted during the viewing of advertising blocks and when visiting pages, including:
   • IP address;
   • information from cookies;
   • information about the browser (or other programs that access advertising display);
   • access time;
   • address of the page where the advertising block is located;
   • referrer (address of the previous page).
4. Disabling cookies may result in the inability to access parts of the website that require authorization.
5. The website collects statistics on the IP addresses of its visitors. This information is used to identify and solve technical problems and to monitor the legality of financial transactions.
6. Any other personal information not specified above (such as used browsers and operating systems, etc.) shall be reliably stored and not disclosed, except as provided in clauses 5.2. and 5.3. of this Privacy Policy.

1. Identifying the User registered on the site for making an appointment at the Factor Smile clinic.
2. Providing the User with access to personalized resources of the Website.
3. Establishing feedback with the User, including sending notifications, requests regarding the use of the Website, providing services, and processing requests and applications from the User.
4. Determining the User's location to ensure security and prevent fraud.
5. Confirming the accuracy and completeness of the personal data provided by the User.
6. Creating an account if the User has consented to the creation of an account.
7. Notifying the User of the status of their applications.
8. Providing the User with effective customer and technical support in case of issues related to the use of the Website.
9. Providing the User, with their consent, updates on special offers, pricing information, newsletters, and other information on behalf of the Website.
10. Conducting advertising activities with the User's consent.

1. The processing of the User's personal data is carried out without limitation of time, in any lawful manner, including in information systems of personal data using automation means or without such means.
2. The User agrees that the website Administration has the right to transfer personal data to third parties, in particular to courier services, postal organizations, telecommunications operators, solely for the purpose of fulfilling the User's order placed on the Factor Smile clinic's Website.
3. The User's personal data may be transferred to authorized government agencies of the Russian Federation only on the grounds and in the manner established by the laws of the Russian Federation.
4. In the event of loss or disclosure of personal data, the website Administration informs the User about the loss or disclosure of personal data.
5. The website Administration takes the necessary organizational and technical measures to protect the personal information of the User from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other unlawful actions by third parties.
6. The website Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

1. The User must:
   1. Provide information about personal data necessary to use the Website.
   2. Update and supplement the provided information about personal data in case of changes to such information.
   3. The website Administration must:
      1. Use the obtained information exclusively for the purposes specified in clause 4 of this Privacy Policy.
      2. Keep confidential information secret, not disclose it without the User's prior written consent, and not sell, exchange, publish, or otherwise disclose the personal data of the User, except as provided in clauses 5.2. and 5.3. of this Privacy Policy.
      3. Take precautions to protect the confidentiality of the User's personal data according to the procedure usually used to protect such information in the existing business turnover.
      4. Block personal data related to the respective User upon request or request from the User or their legal representative or the authorized body for protection of the rights of data subjects during the verification period in case of identification of inaccurate personal data or unlawful actions.

1. The website Administration, which has not fulfilled its obligations, is liable for damages incurred by the User in connection with the unlawful use of personal data in accordance with the laws of the Russian Federation, except for the cases provided for in clauses 5.2., 5.3., and 7.2. of this Privacy Policy.
2. In case of loss or disclosure of confidential information, the website Administration is not liable if this confidential information:
   1. Became publicly available before its loss or disclosure.
   2. Was received from a third party before being received by the website Administration.
   3. Was disclosed with the User's consent.

1. Before going to court with a claim regarding disputes arising from relations between the User of the website and the website Administration, it is mandatory to submit a complaint (a written proposal for voluntary resolution of the dispute).
2. The recipient of the complaint shall notify the applicant in writing of the results of consideration of the complaint within 30 calendar days from the date of receipt of the complaint.
3. If no agreement is reached, the dispute will be submitted for consideration to a judicial authority in accordance with the current legislation of the Russian Federation.
4. The current legislation of the Russian Federation applies to this Privacy Policy and the relationship between the User and the website Administration.

1. The website Administration has the right to make changes to this Privacy Policy without the User's consent.
2. The new Privacy Policy comes into effect from the moment it is posted on the Website, unless otherwise provided by the new version of the Privacy Policy.
3. The current Privacy Policy is posted on the page at the address https://factorsmile.ae/politika-konfidenczialnosti